Not all chat bots are created equal. An AI chat bot is different from a chat bot because in the sense that it is driven by intelligence and machine learning algorithms. The bot learns by itself from every interaction it makes and also while updating the Knowledge base with new insight for future interactions.
When Artificial Intelligence programming is added to chat software, it helps the bot become more human-like. Bots utilize a database of information and pattern matching along with AI chatbot deep learning, machine learning, and natural language processing (NLP).
The chatbots are customizable for the industry and the use case encounter.